Terms and Conditions

Welcome to the Fresh Glow Cleaning Service website. These Terms and Conditions govern your use of our website and any service request, inquiry, or communication submitted through it. By accessing or using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

1. Company Information

Fresh Glow Cleaning Service (“Company,” “we,” “our,” or “us”) provides residential and commercial cleaning-related information and service request opportunities through this website.

Phone: (864) 655-9507
Email: [email protected]

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not violate any applicable law, regulation, or the rights of others. You may not use this website to submit false information, attempt unauthorized access, interfere with website functionality, or engage in any activity that could harm the website or the Company.

3. Service Requests

Submitting a contact form or service request form through this website does not guarantee acceptance of the job, scheduling, or immediate service. All requests are subject to review, availability, service area confirmation, and our approval.

After receiving your request, our team may contact you to gather additional information, discuss the scope of work, confirm details, and provide an estimate or quote.

4. Estimates and Quotes

Any estimate, quote, or pricing information provided through the website, by phone, by email, or after reviewing a request is informational only until confirmed by the Company. Final pricing may vary depending on the size of the property, condition of the space, scope of work, access, timing, and any additional services requested.

We reserve the right to adjust pricing if the actual condition or service requirements differ from the information originally provided.

5. Scheduling and Availability

All appointments and service dates are subject to availability. We will make reasonable efforts to accommodate requested dates and times, but we do not guarantee scheduling until the appointment has been confirmed by our team.

We reserve the right to reschedule services when necessary due to weather conditions, emergencies, staffing issues, access problems, unsafe conditions, or circumstances beyond our reasonable control.

6. Access to the Property

By booking a service, you agree to provide safe and reasonable access to the property at the scheduled time. If our team is unable to access the property, or if the environment is unsafe, hazardous, or materially different from what was described, we may postpone, cancel, or modify the service at our discretion.

You are responsible for securing valuables, fragile items, pets, alarm instructions, and any special access information before the appointment.

7. Payment Terms

Payment for services is due according to the terms communicated by the Company at the time of booking or invoicing. Unless otherwise agreed in writing, payment must be made in full by the due date stated on the invoice or service confirmation.

If applicable, late payments may result in additional charges, suspension of future services, or collection efforts to the extent permitted by law.

8. Cancellations and Rescheduling

If you need to cancel or reschedule a confirmed appointment, please notify us at least [insert notice period] in advance. Cancellations made after that time, missed appointments, or situations where our team cannot perform the service due to lack of access may be subject to a cancellation or trip fee of [insert amount or policy].

We reserve the right to waive or apply such fees at our discretion.

9. Satisfaction and Service Concerns

We strive to provide high-quality service and value customer satisfaction. If you believe there is an issue with the service provided, you must notify us within [insert timeframe] after the service date so we may review the concern and determine whether a reasonable resolution is appropriate.

Any resolution, correction, or follow-up service will be provided at our discretion and based on the specific circumstances.

10. Website Content

All content on this website, including text, branding, graphics, logos, design elements, and other materials, is the property of Fresh Glow Cleaning Service or is used with permission. You may not copy, reproduce, distribute, modify, republish, or exploit website content without our prior written consent.

11. Third-Party Links

This website may include links to third-party websites or platforms for convenience. We do not control or endorse those third-party websites and are not responsible for their content, availability, policies, or practices. Your use of any third-party website is at your own risk.

12. Privacy

Your use of this website is also subject to our Privacy Policy. By using this website or submitting your information, you acknowledge that you have read and understood our Privacy Policy.

13. User Submissions

Any information you submit through the website must be accurate, complete, and not misleading. You agree not to submit content that is unlawful, defamatory, abusive, fraudulent, infringing, or otherwise inappropriate.

If you provide feedback, suggestions, or reviews, you grant us the right to use that feedback for business purposes, including customer service, quality improvement, and marketing, provided such use complies with applicable law.

14. No Warranties

This website and its content are provided on an “as is” and “as available” basis. While we make reasonable efforts to keep information accurate and updated, we do not guarantee that the website will always be available, error-free, secure, or free from interruptions.

We do not warrant that website descriptions, service details, pricing examples, or other content will always be complete, current, or applicable to every situation.

15. Limitation of Liability

To the fullest extent permitted by law, Fresh Glow Cleaning Service shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the website, your reliance on website content, your inability to access the website, or communications submitted through the website.

To the extent liability cannot be excluded, our liability shall be limited to the amount paid, if any, for the specific service directly giving rise to the claim.

16. Indemnification

You agree to indemnify, defend, and hold harmless Fresh Glow Cleaning Service, its owners, employees, contractors, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses arising out of your misuse of the website, your violation of these Terms and Conditions, or your infringement of any rights of another person or entity.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms and Conditions or the use of this website shall be handled in the appropriate courts located in South Carolina, unless otherwise required by applicable law.

18. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised effective date. By continuing to use the website after updated Terms and Conditions are posted, you agree to the revised version.

19. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Fresh Glow Cleaning Service
Phone: (864) 655-9507
Email: [email protected]